Shipping policy

Generally, we will send the items as soon as possible once your payment is completed.

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the same location such as the United States, Europe, China, Australia etc... It may take anywhere from 14-31 business days on average. This is highly dependent on the customs and import process in your country.

General Shipping Information

  • If after 2 weeks of placing your order, you have not received a tracking link via email, please feel free to contact us at  crash.dashes.store@gmail.com.
  • If you have received a Tracking Link via email, this means your package has been shipped from our factory and is in the hands of the postage service for your country. 
  • We can't offer refunds for orders already processed, packaged, and shipped. Once your order has shipped, you'll have to wait until the order has delivered and then follow the steps to return the item purchased. 
  • Your tracking information will update automatically as your package moves through the mail stream. 
  • We can only see the same tracking information that you can see on your link, so unfortunately if you message us asking for an update on your order while it's in transit to you, we are unable to provide any information. We would recommend contacting the postal service in your country (i.e. USPS for the USA) and providing your tracking number. They may be able to give a clearer scheduled delivery date.
  • If your order appears to have been lost in transit, (over 5 weeks from the date of order) please feel free to email us with your order details and we will investigate and replace or refund if required.


Shipping Method:

  • ePacket, EMS, USPS

Delivery Time: 

  • a. EMS usually takes up to 40 working days(not including holiday and weekend)
  • b. ePacket usually takes 7-40 working days(not including holiday and weekend).
  • c. USPS usually takes 1-5 working days(not including holiday and weekend)
Note: Sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. Please be patient and you will receive the parcel.

 

Shipping FAQ

Is Shipping Included in The Prices?

  • Yes, ✈ Free shipping on all US orders.

How Do I Change My Delivery Address?

  • Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service crash.dashes.store@gmail.com Immediately!

How Do I Cancel An Order?

  • Please contact us as soon as you realize you need to cancel as once it is shipped we cannot cancel it for you. Contact Customer Service.

Tracking information states the item was delivered but i do not have it

 

  • This can be a frustrating circumstance. We highly recommend contacting USPS directly and providing your tracking number, asking to speak to someone about a lost package. Sometimes, the mail carrier takes the item back to the local depot to hold for customer pickup.
  • We also suggest speaking to any friends, family members, or neighbors who may have access to your mailbox, or who have mail delivered to the same area in the event the package was picked up by mistake.
  • If you suspect your package was stolen from your mailbox, we recommend contacting USPS as well as your local police. 
  • We are unable to provide refunds or replacements for items that show delivered by USPS.
  • All custom-made items are shipped to the address entered at the time of the order only. We are not responsible for packages delivered due to an incorrect address entry.